Contact Support
Need help? Our support team is here to assist you with any questions or issues you may have.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Support Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Saturday - Sunday
Closed
We typically respond to all inquiries within 24 hours during business days.
Email Support
devops@pivotalos.com
For urgent issues or detailed inquiries, you can also reach us directly via email.
Before You Contact Us
You might find answers faster by checking our self-help resources:
Tips for Getting Help Faster
- •Be specific: Include details about what you were trying to do when the issue occurred
- •Include error messages: Copy and paste any error messages you see
- •Share your browser: Let us know which browser and version you're using
- •Provide screenshots: If possible, attach screenshots showing the issue (you can email these to admin@pivotalos.com referencing your support request)
- •Include your organization: Mention which organization or facility the issue relates to
What to Expect
1
Confirmation
You'll receive an immediate confirmation that we received your message
2
Review
A support team member will review your request and gather necessary information
3
Response
We'll respond via email within 24 hours with a solution or request for more details
4
Resolution
We'll work with you until your issue is completely resolved